Important Notice: Missed Appointments & Late Cancellations Policy

Effective January 1, 2026

Dear Village of Healing Patient,

At Village of Healing, we are committed to providing high-quality, culturally sensitive care to every patient. To do this well, we must use our appointment times responsibly so that all patients have timely access to care.

Unfortunately, we have seen an increase in missed appointments and last-minute cancellations. When an appointment is missed or canceled with less than 24 hours’ notice, it prevents another patient from being seen and increases wait times for everyone.

To help ensure fair access to care, the following policy will take effect on January 1, 2026.

Missed Appointment & Late Cancellation Policy

If You Have Commercial Insurance

• A $25 no-show or late cancellation fee will be charged if:
  • You do not attend your appointment, or
  • You cancel less than 24 hours before your appointment.
• This fee must be paid before you can schedule your next appointment.

If You Have Medicaid, a Medicaid-Based Plan, or Medicare

• You will be allowed two (2) missed or late-cancelled appointments.
• After the second no-show or late cancellation, you:
  • Will not be able to schedule appointments with that provider for six (6) months.

Why This Policy Matters

• Missed appointments take appointment slots away from patients who need care.
• They increase wait times for everyone.
• This policy helps us keep appointments available and provide care in a timely and respectful way for our entire community.

Our goal is not to punish, but to make sure all patients have access to the care they need—when they need it.

Important Information

• Appointments canceled 24 hours or more in advance will not be charged or counted as a no-show.
• Fees are not covered by insurance and are the patient’s responsibility.
• This policy applies to all Village of Healing locations and providers.
• Village of Healing reserves the right to update or modify this policy as needed.

If you have questions or concerns, or if you are experiencing barriers that make it difficult to attend appointments, please contact our office. We are happy to talk with you and help find solutions whenever possible.

Thank you for helping us care for our community and for being a valued part of Village of Healing.

With gratitude,

Staff, Village of Healing